Business Customer Agreement from 01.01.2026
General Terms and Conditions
Effective from 01.01.2026
Disclaimer: In the event of any discrepancy between the English translation and the Norwegian version of the agreement and product terms and conditions, the Norwegian version shall prevail.
(“The Agreement”)
1. Definitions
1.1 Company: The Company in this context is AutoSync AS. The Company offers various products and services related to vehicle and mobility services, including payment for tolls and ferry transportation.
1.2 Customer: The Customer is the business or legal entity that enters into the Agreement with the Company.
1.3 Product: A collective term for the products and services that the Company offers at any given time, regulated by specific product terms in addition to these general terms. An overview of the Company’s Products is available on the Company’s website.
2. General Terms
2.1 The Agreement constitutes the general terms and conditions applicable to the Customer’s use of all Products provided by the Company.
2.2 This Agreement applies to the business as Customer, and to the Company as the provider of Products. If the Customer grants third parties access to the Products, the Customer remains legally, financially, and factually responsible for ensuring that the use complies with the Agreement.
2.3 The Company offers several separate Products, each with its own product terms. Some Products, such as AutoSync “Minimum,” are standardized AutoPASS agreements under the Toll Service Provider Regulations. Others, such as AutoSync “Standard,” may include additional services and extended functionality.
If there is any conflict between these general terms and specific product terms, the product terms take precedence.
The Customer may link one or more vehicles to the Agreement and combine various Products. Current terms are available on the Company’s website.
3. Entering into the Agreement
3.1 The Agreement enters into force and is valid from the time the Customer has registered with the Company.
4. Company’s Duties and Rights
4.1 The Company provides Products independently or acts as an intermediary between the Customer and operators or other service providers.
4.2 The Company has the right and obligation to collect payment from the Customer for all Products registered and assigned to the Customer’s ongoing contractual relationship with the Company.
4.3 The Company may require financial security from the Customer, provided such requirement is based on documented payment ability or willingness and is proportionate to the economic risk the Customer represents. This may include requiring a deposit, advance payment, or linking the Agreement to a payment card.
5. Customer’s Duties and Rights
5.1 The Customer is responsible for ensuring that all information related to the Agreement is correct at all times. The Customer shall provide accurate and complete information necessary for the Company, Operators, or service providers to manage the Agreement and price the Customer’s use of the Products correctly.
5.2 Changes to the Customer’s information must be reported immediately via the Company’s electronic customer portal or by contacting customer service. This includes changes to contact information and vehicle information linked to the Agreement.
The Company has the right, but not the obligation, to update Customer information based on publicly available registers and systems.
5.3 The Customer commits to using the Products only in accordance with their intended purpose and functionality.
5.4 The Customer may change the selected Product to another Product no more than once per calendar month. The change takes effect on the first day of the following month, unless otherwise agreed in writing with the Company.
The Company may decline requests for more frequent changes if considered unreasonably resource-intensive or incompatible with proper invoicing and agreement administration.
6. Payment and Invoicing
6.1 Payment for the Customer’s use of the Products shall be made according to the payment method selected by the Customer, provided it is supported by the Company. The available payment methods are listed on the customer portal.
6.2 When paying an invoice, the Customer must use the payment details stated on the invoice. The Customer is responsible for ensuring payment is made to the correct account number with the correct reference/KID number. If the Customer provides an incorrect account or KID number, the payment will not be registered as paid.
6.3 If the Customer does not pay by the due date, the Company is entitled to charge late payment interest in accordance with the Norwegian Interest on Overdue Payments Act of 17 December 1976 No. 100, as well as the EU compensation fee under § 3a of the same Act.
6.4 The Customer is responsible for the accuracy of all provided information. Incorrect information does not exempt the Customer from payment obligations, except where the error is caused by the Company or an operator.
6.5 If the Customer chooses to receive invoices on paper, an administration fee will be applied. This fee does not apply if the Company’s invoice distributor must send the invoice by post due to technical issues preventing electronic invoice distribution.
6.6 The Customer acknowledges that the Company only pays out credit balances exceeding NOK 20.
7. Changes to the Agreement
7.1 The Company may make minor changes to the Agreement without prior notice to the Customer. Such changes may not conflict with mandatory legislation, including the Issuer Regulations where applicable, or other binding contractual terms.
7.2 The Company must notify the Customer of significant changes to the Agreement no later than four weeks before they take effect. Notifications will be provided on the Company’s website, on invoices, or via email to the address registered under the Customer’s account.
7.3 Changes to rates and prices are announced on the Company’s website. Other operators and service providers have their own channels for communicating changes to their prices and rates.
8. Privacy
8.1 The Customer’s personal data shall be processed in accordance with applicable privacy legislation. The Company may process personal data for the purpose of collecting payment for the Customer’s use of the Products. The Company may also process personal data necessary to fulfil the Agreement with the Customer.
8.2 The Company may receive and process personal data arising from agreements the Customer has entered into with the Company’s partners related to use of the Products, provided consent was given when entering such agreements.
8.3 Personal data may also be disclosed where there is a valid legal basis, such as requests from the Police under criminal procedure legislation, or for statistical and research purposes.
8.4 Customers with an active Agreement shall have access to the Company’s electronic customer portal. The purpose of this portal is to give the Customer an overview of and the ability to manage their customer relationship.
8.5 The Customer has the right to request access to personal data processed by the Company under GDPR Article 15, and to request correction of inaccurate data under Article 16. The Customer may also request deletion of personal data to the extent permitted under Article 17.
8.6 The Company may use data for analytical purposes. Such data will always be anonymized and aggregated.
9. System Maintenance
9.1 Minor system changes that are not expected to cause operational disturbances or unavailability will be carried out continuously without notifying the Customer.
9.2 The Company will avoid planned maintenance during the most critical periods and/or times for most Customers, unless strictly necessary.
10. Limitation of Liability
10.1 The Company’s liability towards the Customer is limited to reimbursement of Products that were unjustly imposed or invoiced. The Company cannot be held liable for any other loss, damage, or cost arising from the Customer’s use of the Products or lack of access to them. This limitation does not apply in cases of gross negligence or intentional misconduct by the Company.
11. Communication and Complaints
11.1 Customer inquiries may be submitted to the Company via its customer service channels.
11.2 Unless otherwise specified, information from the Company to the Customer regarding the Agreement will be provided on the Company’s website or in invoices. Extraordinary information may also be sent by email to the address registered under the Agreement.
11.3 Complaints related to the Agreement must be submitted in writing via one of the Company’s customer service channels no later than three weeks from the time the Customer became or should have become aware of the issue forming the basis of the complaint.
12. Termination of the Agreement
12.1 The Customer may terminate the Agreement at any time. Termination is effective in accordance with the product terms for each individual Product. The Customer acknowledges that termination periods and processing times may vary across Products.
12.2 Termination must be carried out by the Customer via the Company’s customer portal or by submitting a written request to the Company’s customer service, for example by email.
12.3 In the event of breach, the Company may terminate the Agreement with 14 days’ written notice. The notice must state the grounds for termination. The Customer shall be given reasonable time and opportunity to correct the issue before termination takes effect.
12.4 The Company may terminate the Agreement with immediate effect and without prior correction period if the Customer materially breaches their obligations under this Agreement.
12.5 The Company may terminate the Agreement upon receiving information of bankruptcy petition or insolvency involving the Customer.
12.6 The Agreement may be transferred to another entity if the Company ceases operations or undergoes merger, demerger, or other restructuring. The Customer will be notified no later than 14 days before such transfer.
12.7 The Customer may not transfer the Agreement to any third party without the Company’s prior written consent.
13. Governing Law and Dispute Resolution
13.1 The Agreement shall be governed by and interpreted in accordance with Norwegian law.
13.2 Any dispute or claim arising from or in connection with this Agreement shall be resolved by the ordinary courts of law.
