Disclaimer: In the event of any discrepancy between the English translation and the Norwegian version of the agreement and product terms and conditions, the Norwegian version shall prevail. 

Effective from 16.09.24
(“Agreement”)

1. Definitions

1.1 Company: The Company in this context is AutoSync AS. The Company offers several types of services related to vehicle and mobility services, as well as payment of tolls and ferry transportation.

1.2 Customer: The Customer is the business/organization that enters into the Agreement with the Company.

1.3 Services: The services that the Company offers at any given time, regulated by special terms in addition to these general terms. An overview of the Services offered by the Company can be found at autosync.no.

2. General Terms of Agreement

2.1 The Agreement constitutes the general terms and conditions applicable for the use of all Services provided by the Company.

2.2 This Agreement applies to the business as the Customer and the Company as the provider of the Services. The Customer is also legally, financially and factually responsible for ensuring that use complies with the terms if the Customer grants third parties access to the Services.

2.3 Separate special terms also apply for the various Services provided by the Company. In case of conflict, the special terms take precedence over these general terms. Applicable and updated terms and conditions are always available at autosync.no.

3. Entering into the Agreement

3.1 The Agreement enters into force and is valid from the time the Customer has registered as a Customer with the Company.

4. Company’s Duties and Rights

4.1 The Company provides Services independently or acts as an intermediary of Services between the Customer and operators or other service providers.

4.2 The Company has the right and duty to collect payment from the Customer for all Services that are registered and assigned to the Customer’s ongoing contractual relationship with the Company.

4.3 The Company may require financial security from the Customer as long as the requirement is based on documentation of the Customer’s willingness and ability to pay, and is proportionate to the economic risk the Customer represents for the Company. The Company may, for example, require the Customer to pay a deposit or prepayment, or that the Agreement be linked to a Customer payment card.

5. Customer’s Duties and Rights

5.1 The Customer is responsible for ensuring that all information related to the Agreement is correct at all times. The Customer must provide the Company with accurate and complete information necessary for the Company, the operators or the service providers to correctly manage the Agreement and price the Customer’s use of the Services.

5.2 Changes to information shall be reported immediately to the Company via the Company’s electronic customer pages or by contacting customer service. The Customer is required to provide information about, among other things, changes to contact information, changes to vehicle information, and other information related to the Agreement. The Company is entitled to change information registered by the Customer in accordance with information collected from publicly available registers and systems.

5.3 The Customer undertakes to use the Services only in accordance with their purpose and function.

6. Payment and Invoicing

6.1 Payment for the use of Services shall be made according to the Customer’s chosen payment method. The different payment methods offered by the Company are available on the customer pages.

6.2 When paying an invoice, the Customer must use the payment information provided on the individual invoice. The Customer is responsible for ensuring that payment is made to the specified account number with the correct KID (customer identification) number. If the Customer enters an incorrect account number or KID number, the payment will not be registered as paid by the Company.

6.3 If the Customer does not pay by the due date, the Company is entitled to charge late payment interest in accordance with the Norwegian Act of 17 December 1976 No. 100 relating to interest on overdue payments, as well as the EU late fee in accordance with Section 3a of the same Act.

6.4 The Customer is responsible for ensuring that the provided information is accurate and complete. Incorrect information does not exempt the Customer from payment obligations, except for errors caused by the Company or an operator.

6.5 If the Customer chooses to receive invoices in paper format, an administration fee will be charged. The fee does not apply if the Company’s invoice distributor must send the invoice by post due to technical issues with electronic invoice delivery.

6.6 The Customer acknowledges that the Company only pays out credit balances above NOK 20.

7. Changes to the Agreement

7.1 The Company may make minor changes to the Agreement without prior notice to the Customer. Such changes cannot conflict with mandatory legislation, such as the Toll Service Provider-Regulations where applicable, or other binding contractual terms.

7.2 The Company must notify the Customer of significant changes to the Agreement no later than four weeks before the changes come into effect. Customers will be informed on autosync.no, on invoices or via email to the email address registered to the customer account.

7.3 Changes to rates and prices are announced by the Company on autosync.no. Other operators and service providers have their own channels for announcing changes to their rates and prices.

8. Privacy

8.1 The Customer’s personal data shall be processed in accordance with applicable privacy legislation. The Company may process personal data for the purpose of collecting payment from Customers for the use of Services in accordance with the Agreement. The Company may also process personal data necessary to fulfil the Agreement with the Customer.

8.2 The Company may also receive and process personal data from agreements the Customer has entered into with the Company’s partners related to the use of the Services, provided consent has been given when entering into such agreements.

8.3 Personal data may also be disclosed when there is a valid legal basis under law or regulation, for example when the Police request information pursuant to the Criminal Procedure Act or for statistical and research purposes.

8.4 Customers who have entered into the Agreement shall have access to the Company’s electronic customer page. The purpose of this page is to give the Customer an overview of and the ability to manage their customer relationship.

8.5 The Customer has the right to request access to personal data processed by the Company according to GDPR Article 15, and to request correction of incomplete information pursuant to GDPR Article 16. The Customer may also request deletion of personal data to the extent permitted under GDPR Article 17.

8.6 The Company may use data for analytical purposes. Such data will always be anonymized and aggregated.

9. Maintenance

9.1 Minor changes that are not expected to cause operational disruptions or unavailability are made continuously without notice to the Customer.

9.2 The Company shall avoid planned maintenance during the most critical documented periods and/or times for the majority of Customers unless strictly necessary.

10. Limitation of Liability

10.1 The Company’s liability towards the Customer is limited to refunds of unjustifiably imposed or invoiced Services. The Company cannot be held liable for any other loss, damage or cost arising from the Customer’s use of the Services or lack of access to such. This liability limitation does not apply in cases of gross negligence or willful misconduct by the Company.

11. Communication and Complaints

11.1 Inquiries from the Customer may be sent to the Company via the Company’s customer service channels.

11.2 Unless otherwise specified, information from the Company to the Customer regarding the Agreement shall be provided via autosync.no or on invoices. Extraordinary information related to the Agreement may also be sent by email to the Customer. Emails will be sent to the email address registered on the Agreement.

11.3 Complaints regarding incorrect invoicing of Services under the Agreement must be submitted in writing to the Company via one of its customer service channels no later than three weeks from the time the Customer became aware, or should have become aware, of the circumstances giving rise to the complaint.

12. Termination of the Agreement

12.1 The Customer may terminate the Agreement with the Company at any time with 30 days’ written notice.

12.2 Termination must be made via the Company’s self-service channels or by written request to the Company’s customer service.

12.3 In the event of breach, the Company has the right to terminate the Agreement with 14 days’ written notice. The Company must state the grounds for termination in the notice. The Customer must also be given reasonable time and opportunity to correct the situation before termination is implemented.

12.4 The Company may terminate the Agreement with immediate effect and without prior opportunity to correct the situation if the Customer materially breaches their obligations under the Agreement.

12.5 The Company is entitled to terminate the Agreement upon receiving information about bankruptcy proceedings initiated against the Customer or in the event of the Customer’s insolvency.

12.6 The Agreement may be transferred to another entity if the Company discontinues its business or in the event of merger, demerger or other restructuring. The Company shall notify the Customer at least 14 days before the Agreement is transferred.

12.7 The Customer may not transfer the Agreement to a third party without the Company’s prior written consent.

13. Intellectual Property Rights

13.1 Intellectual property rights include trademarks, logos, designs, patents, company names (including secondary business identifiers), domain names, copyrighted works, software, source code, inventions, methods, databases, circuit layouts, trade secrets, know-how, goodwill, text materials, processes, concepts, systems, models, patterns, drawings, and all other intellectual rights under Norwegian or other applicable law, whether registered or not, including applications and the right to file such applications.

13.2 The Company owns all intellectual property rights related to the Company and the Services offered. Unless otherwise stated, intellectual property rights to all content on all websites and user interfaces by/to the Company are owned or licensed by the Company.

13.3 Websites and applications offered by the Company, including graphics, logos, page headers, button icons, scripts and service names, are fully owned by the Company.

13.4 Content on websites, apps and similar offered by the Company may not be modified, copied, reproduced, republished, downloaded, posted or transmitted in any form or by any means without prior written permission from the Company. The Customer is not permitted to distribute or copy content, cache or mirror materials for third-party access, nor reproduce content for private and personal non-commercial use.

14. Governing Law and Dispute Resolution

14.1 This Agreement is governed by and shall be interpreted in accordance with Norwegian law.

14.2 Any dispute or claim arising from or in connection with this Agreement shall be resolved by the ordinary courts, with Oslo District Court as the legal venue.