General Terms and Conditions 

Effective from 01.01.2026 

Disclaimer: In the event of any discrepancy between the English translation and the Norwegian version of the agreement and product terms and conditions, the Norwegian version shall prevail. 

("Agreement") 

1. Definitions 

1.1 Company: The Company in this context is AutoSync AS. The Company provides various products related to vehicle and mobility services, as well as payment for tolls and ferry transport. 

1.2 Customer: The Customer is the private individual who enters into the Agreement with the Company. 

1.3 Product: A collective term for the products and services that the Company offers at any given time and which are governed by specific product terms in addition to these general conditions. An overview of the Products offered by the Company can be found on the Company's website. 

2. General Terms and Conditions 

2.1 The Agreement constitutes the general terms and conditions that apply to the Customer’s use of all Products offered by the Company. 

2.2 This Agreement applies to you as the Customer and the Company as the provider of the Products. To be a Customer, you must be 18 years or older. The Customer's access to the Products is personal. If the Customer grants third parties access to the Products, the Customer remains legally, financially, and factually responsible for ensuring that the use complies with the Agreement. 

2.3 Separate product terms apply to the various individual Products delivered by the Company. In the event of conflict, the Product terms and conditions take precedence over the general terms and conditions. The Customer may link one or more vehicles to the Agreement and select different Products for each vehicle. Products may be used in parallel. If the Customer has multiple Products simultaneously, the respective product terms apply separately for each vehicle and Product. Applicable and updated terms are available on the Company's website. 

3. In force 

3.1 The Agreement enters into force and is valid from the moment you as the Customer have registered with the Company. 

4. Company Duties and Rights 

4.1 The Company delivers Products independently or acts as an intermediary of Products between the Customer and Operators or other service providers. 

4.2 The Company has the right and obligation to collect payment from the Customer for all Products that are registered and assigned to the Customer's ongoing contractual relationship with the Company. 

4.3 The Company may require financial security from the Customer as long as the requirement is based on documentation of the Customer's willingness and ability to pay, and the requirement is reasonably proportionate to the financial risk the Customer poses to the Company. For example, the Company may require the Customer to pay a deposit or advance payment, or that the Agreement be linked to a payment card. 

5. Customer Duties and Rights 

5.1 The Customer is responsible for ensuring that all information related to the Agreement is correct at all times. The Customer shall provide the Company with accurate and complete information necessary for the Company, Operators, or service providers to correctly manage the agreement and price the Customer’s use of the Products. 

5.2 Changes to the Customer’s information must be reported immediately to the Company via the Company’s electronic customer page or by contacting customer service. The Customer is required to notify, among other things, changes to contact information and changes to vehicle information linked to the Agreement. The Company has the right, but not the obligation, to update information the Customer has registered, based on information obtained from publicly available registers and systems. 

5.3 The Customer commits to using the Products only in accordance with their purpose and function. 

5.4 The Customer may change their selected Product to another Product no more than once per calendar month. The change enters into force on the first day of the following month, unless otherwise agreed in writing with the Company. The Company may refuse requests for more frequent product changes if considered unreasonably resource-intensive or incompatible with proper invoicing and agreement management. 

 

6. Prices, Payment, and Invoicing 

6.1 See the current rates, fees, and prices on the Company’s website. External Operators and service providers have their own channels for announcing and changing their rates and prices. 

6.2 Payment for the Products and services shall be made according to the Customer’s selected payment method, as long as the method is supported by the Company. The available payment methods are listed on the customer pages. 

6.3 When paying an invoice, the Customer must use the payment information stated on the invoice. The Customer is responsible for ensuring that payment is made to the specified account number with the correct KID/identification number. If the Customer provides an incorrect account number or KID number, the payment will not be registered as paid by the Company. 

6.4 If the Customer does not pay by the due date, the Company is entitled to charge late payment interest in accordance with the Norwegian Act relating to Interest on Overdue Payments of 17 December 1976 No. 100. 

6.5 The Customer is responsible for ensuring that all provided information is accurate and complete. Incorrect information does not exempt the Customer from payment obligations, except in cases where the error is caused by the Company. 

6.6 If the Customer chooses to receive invoices on paper, an administration fee will be charged. The fee does not apply if the Company’s invoice distributor must send the invoice by post due to technical issues with sending electronic invoices. 

6.7 The Customer acknowledges that the Company only pays out credit balances exceeding NOK 20. 

 

7. Amendments to the Agreement 

7.1 The Company may make changes to the Agreement, prices, and Products, for example due to increased service offerings, changes in technical infrastructure, changes in supplier offerings and terms, or due to regulatory changes by public authorities. Changes may not conflict with mandatory legislation, such as the Issuer Regulations. 

7.2 Minor changes will be communicated on the Company's website. The Company must notify the Customer of significant changes no later than four weeks before the changes take effect. Customers who do not wish to accept the changes may terminate the Agreement, see section 13. 

8. Privacy 

8.1 The Customer's personal data shall be processed in accordance with applicable data protection legislation. The Company may process personal data for the purpose of collecting payments from Customers for the use of Products under the Agreement. The Company may also process personal data necessary for performing the Agreement with the Customer, or in accordance with the Customer's consent for communication. 

8.2 The Company may also receive, process, and share personal data to fulfil agreements the Customer has entered into with the Company's partners, such as banks and other distributors, associated with the use of Products, provided consent has been given when entering such agreements. 

8.3 Personal data may also be disclosed when there is a valid legal basis pursuant to law or regulation, for example when the Police request information under the Criminal Procedure Act, or for statistical and research purposes. 

8.4 Customers who have entered into the Agreement will have access to the Company's electronic customer portal. The purpose of the portal is to provide the Customer with an overview and the ability to manage their customer relationship. 

8.5 The Customer has the right to request access to personal data processed by the Company pursuant to Article 15 of the GDPR, and to request correction of inaccurate information under Article 16. The Customer may also request deletion of personal data to the extent permitted by Article 17. 

8.6 To enable personalized and relevant offers and communication, the Company stores and uses the information provided by the Customer, the Customer's payment and invoice history, usage patterns, and, when relevant, information from public registers. When personal data is used for analytical purposes, it is applied on an anonymized and aggregated level. Data where direct identifiers have been modified may be used for research purposes. 

More information about privacy and how the Company processes personal data is available in the Company's privacy policy. 

9. System Maintenance 

9.1 Minor system changes that are not expected to cause service disruptions or unavailability will be made on an ongoing basis without notifying the Customer. 

9.2 The Company shall, as far as possible, avoid performing planned maintenance during the most critical periods and/or times for the majority of Customers, unless strictly necessary. 

10. Limitation of Liability 

10.1 The Company’s liability towards the Customer is limited to reimbursement of unjustly imposed/charged Products. The Company cannot be held liable for any other loss, damage, or cost arising from the Customer’s use of the Products or lack of access to them. This limitation does not apply in cases of gross negligence or willful misconduct by the Company. 

11. Communication and Complaints 

11.1 Inquiries from the Customer may be sent to the Company via the Company’s customer service channels. Contact information is available on the Company’s website. 

11.2 Unless otherwise specified, information from the Company to the Customer regarding the Product will be provided via the Company’s website or in invoices. Extraordinary information related to the Product may also be sent by email or other suitable electronic channels, using the email address registered by the Customer. 

11.3 Complaints related to the Agreement must be submitted in writing via the Company’s customer service channels no later than three weeks from the time the Customer became or should have become aware of the issue forming the basis of the complaint. 

12. Right of Withdrawal 

12.1 In accordance with the Right of Withdrawal Act, the Customer generally has the right to withdraw from entering into the Agreement. The applicability of the right of withdrawal is regulated by the individual product terms. 

13. Termination of the Agreement 

13.1 The Customer may terminate the Agreement with the Company at any time. Termination is effective from the date the Company receives notification from the Customer and is processed in accordance with the product terms of each Product. The Customer acknowledges that different Products may have different termination periods and processing times. 

13.2 Termination must be carried out by the Customer via the Company’s customer page or by written request to the Company’s customer service, for example by email. 

13.3 If the Customer has unpaid claims under the Agreement, the Company may suspend the Agreement. If the unpaid claim remains unpaid despite reminders, the claim will be forwarded to a debt collection agency. The Company may also suspend the Agreement if the Customer otherwise breaches their obligations under the Agreement. 

13.4 In case of breach, the Company has the right to terminate the Agreement with 14 days’ written notice. The notice shall state the grounds for termination. The Customer shall also be given reasonable time and opportunity to rectify the situation before termination is implemented. 

13.5 The Company may terminate the Agreement with immediate effect and without prior opportunity to rectify the breach if the Customer materially breaches their obligations under this Agreement. 

13.6 The Company has the right to terminate the Agreement upon receiving information about the Customer’s death or upon information about bankruptcy proceedings against the Customer. 

13.7 The Agreement may be transferred to another entity if the Company ceases its business or in the event of a merger, demerger, or other restructuring. The Company shall notify the Customer no later than 14 days before the Agreement is transferred. 

14. Governing Law and Dispute Resolution 

14.1 The Agreement shall be governed by and interpreted in accordance with Norwegian law. 

14.2 Any dispute or claim arising out of or in connection with this Agreement shall be resolved by the ordinary courts of law. 

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