Disclaimer: In the event of any discrepancy between the English translation and the Norwegian version of the agreement and product terms and conditions, the Norwegian version shall prevail. 

Effective from 16.09.24
(“Agreement”)

1. Definitions

1.1 Company: The Company in this context is AutoSync AS. The Company offers several types of services related to vehicle and mobility services, as well as payment of tolls and ferry transportation.

1.2 Customer: The Customer is the private individual who enters into the Agreement with the Company.

1.3 Services: The services that the Company offers at any given time, regulated by special terms in addition to these general terms. An overview of the Services offered by the Company can be found at autosync.no.

2. General Terms of Agreement

2.1 The Agreement constitutes the general terms and conditions that apply to the use of all Services provided by the Company.

2.2 This Agreement applies to you as the Customer and the Company as the provider of the Services. To be a Customer, you must be 18 years or older. The Customer’s access to the Services is personal. If the Customer nonetheless grants third parties access to the Services, the Customer is legally, financially, and factually responsible for ensuring that such use complies with the Agreement.

2.3 Separate special terms apply to the various individual Services delivered by the Company. The special terms take precedence over these general terms in case of conflict. Applicable and updated terms and conditions are available at autosync.no.

3. Entering into the Agreement

3.1 The Agreement enters into force and is valid from the time you, as Customer, have registered with the Company.

 

4. Company’s Duties and Rights

4.1 The Company delivers Services on an independent basis or acts as an intermediary of Services between the Customer and operators or other service providers.

4.2 The Company has the right and duty to collect payment from the Customer for all Services registered and assigned to the Customer’s ongoing contractual relationship with the Company.

4.3 The Company may require financial security from the Customer as long as the requirement is based on documentation of the Customer’s willingness and ability to pay, and is proportionate to the economic risk the Customer poses to the Company. The Company may, for example, require the Customer to pay a deposit or advance payment, or require that the Agreement be linked to a Customer payment card.

5. Customer’s Duties and Rights

5.1 The Customer is responsible for ensuring that all information related to the Agreement is correct at all times. The Customer shall provide the Company with accurate and complete information necessary for the Company, operators, or service providers to correctly manage the Agreement and price the Customer’s use of the Services.

5.2 Changes to information shall be immediately reported to the Company via the Company’s electronic customer page or by contacting customer service. The Customer is obligated to inform about, among other things, changes to contact information, changes to vehicle information, and other information related to the Agreement. The Company has the right to update information registered by the Customer in accordance with information obtained by the Company from publicly available registers and systems.

5.3 The Customer undertakes to use the Services only in accordance with their purpose and functionality.

6. Prices, Payment, and Invoicing

6.1 See the current rates, fees, and prices at any given time on the Company’s website autosync.no. Other operators and service providers have their own channels for publishing and changing their rates and prices.

6.2 Payment for use of Services shall occur according to the Customer’s chosen payment method. The various payment methods offered by the Company are available on the customer pages.

6.3 When paying an invoice, the Customer must use the payment information stated on the invoice. The Customer is responsible for ensuring that payments are made to the specified account number with the correct KID number. If the Customer provides an incorrect account number or KID number, the payment will not be registered as paid by the Company.

6.4 If the Customer fails to pay by the due date, the Company is entitled to charge late-payment interest in accordance with the Norwegian Act on Interest on Overdue Payments of December 17, 1976 No. 100.

6.5 The Customer is responsible for ensuring that provided information is correct and complete. Incorrect information does not exempt the Customer from payment liability, except in cases of errors caused by the Company or an operator.

6.6 If the Customer chooses to receive a paper invoice, an administration fee will be charged. This fee does not apply if the Company’s invoice distributor must send a paper invoice due to technical issues with electronic invoice distribution.

6.7 The Company reserves the right to choose whether to use its own notification or bank notification for customers who have direct debit (“Avtalegiro”) and have opted for notifications.

6.8 The Customer acknowledges that the Company only pays out credit balances above NOK 20.

7. Changes to the Agreement

7.1 The Company may make changes to the Agreement, prices, and the Services, for example due to changes in technical infrastructure, changes in supplier offerings and terms, or changes in regulatory requirements from public authorities. Changes cannot conflict with mandatory legislation, such as the Issuer Regulations.

7.2 Minor changes will be announced on autosync.no. The Company must notify the Customer of significant changes at least four weeks before they take effect. Such notifications will be sent via the electronic channel chosen by the Customer. Customers who do not wish to accept changes may terminate the Agreement, see section 13.

8. Privacy

8.1 The Customer’s personal data shall be processed in accordance with applicable privacy legislation. The Company may process personal data for the purpose of collecting payment from Customers for the use of Services in accordance with the Agreement. The Company may also process personal data necessary to fulfil the Agreement with the Customer or according to the Customer’s consent to communication.

8.2 The Company may also receive, process, and share personal data to fulfil agreements the Customer has entered into with the Company’s partners, such as banks and other distributors, related to use of the Services, if consent has been provided when entering into such agreements.

8.3 Personal data may also be disclosed when there is a valid legal basis according to law or regulation, for example when the Police request information under the Criminal Procedure Act or for statistical or research purposes.

8.4 Customers who have established an Agreement shall have access to the Company’s electronic customer page. The purpose of the customer page is to provide the Customer with an overview of and ability to manage their customer relationship.

8.5 The Customer has the right to request access to personal data processed by the Company in accordance with GDPR Article 15, and to request rectification of incomplete information pursuant to GDPR Article 16. The Customer may also request deletion of personal data to the extent permitted under GDPR Article 17.

8.6 To provide personal and relevant offers and communication, the information the Customer provides to the Company, the Customer’s payment and invoicing history, usage patterns, and where relevant data from public registers, may be stored and used. For analytical purposes, personal data is used in anonymized or aggregated form. Data where directly identifying values have been altered may be used for research purposes.

More information about your privacy and how we handle your personal data can be found in our privacy policy.

9. Maintenance

9.1 Minor changes not expected to cause operational disturbances or unavailability are carried out continuously without notice to the Customer.

9.2 The Company shall avoid performing planned maintenance during the most critical documented periods and/or times for the majority of Customers unless strictly necessary.

10. Limitation of Liability

10.1 The Company’s liability to the Customer is limited to refunds of unjustifiably imposed or invoiced Services. The Company cannot be held liable for any other loss, damage, or cost arising from the Customer’s use of the Services or lack of access to such. This limitation does not apply in cases of gross negligence or willful misconduct by the Company.

11. Communication and Complaints

11.1 Inquiries from the Customer can be sent to the Company via the Company’s customer service channels.

11.2 Unless otherwise stated, information from the Company to the Customer regarding the Agreement shall be provided via autosync.no or on invoices. Extraordinary information related to the Agreement may also be sent by email to the Customer or another suitable electronic channel. Emails will be sent to the email address registered by the Customer.

11.3 Complaints regarding incorrect invoicing of Services related to the Agreement must be submitted in writing to the Company via one of the customer service channels no later than three weeks from the time the Customer became aware or should have become aware of the circumstances giving rise to the complaint.

12. Right of Withdrawal

12.1 In accordance with the Right of Withdrawal Act, the Customer has the right to withdraw from the Agreement. If the Customer wishes to exercise the right of withdrawal, this must occur within 14 days after entering the Agreement.

12.2 If the Customer immediately after entering the Agreement uses Services that are consumed—such as toll crossings—the Customer agrees to waive the right of withdrawal for Services already consumed when the right is invoked.

12.3 The Company reserves the right to claim coverage from the Customer for direct costs incurred due to the Customer’s use of the Services during the withdrawal period, if the right under section 12.1 is exercised.

12.4 To exercise the right of withdrawal, the Customer may contact the Company’s customer service.

13. Termination of the Agreement

13.1 The Customer has the right to terminate the Agreement with the Company at any time. The termination is effective from the date the Company receives notice from the Customer and has processed the termination in accordance with the product terms for each Service. The Customer acknowledges that notice periods and processing times may vary between Services.

13.2 Terminations shall be made by the Customer via the Company’s customer page or by written request to customer service, e.g. by email.

13.3 If the Customer has outstanding claims under the Agreement, the Company is entitled to suspend the Agreement. If outstanding claims remain unpaid despite payment reminders, the debt will be sent to collection. The Company may also suspend the Agreement if the Customer otherwise breaches their obligations under the Agreement.

13.4 In the event of breach, the Company may terminate the Agreement with 14 days’ written notice. The Company must specify the grounds for termination in the notice. The Customer shall also be given reasonable time and opportunity to rectify the situation before termination is implemented.

13.5 The Company may terminate the Agreement with immediate effect and without prior notice if the Customer materially breaches their obligations under the Agreement.

13.6 The Company is entitled to terminate the Agreement upon receiving information about the Customer’s death or notification of personal bankruptcy.

13.7 The Agreement may be transferred to another entity if the Company discontinues its business or in the event of a merger, demerger, or other restructuring. The Company shall notify the Customer at least 14 days before the Agreement is transferred.

14. Intellectual Property Rights

14.1 Intellectual property rights include trademarks, logos, designs, patents, company names (including secondary business identifiers), domain names, copyrighted works, software, source code, inventions, methods, databases, circuit layouts, trade secrets, know-how, goodwill, text materials, processes, concepts, systems, models, patterns, drawings, and all other intellectual or similar rights obtainable under Norwegian or other applicable law, whether registered or not, including applications and rights to submit applications.

14.2 The Company owns all intellectual property rights related to the Company and the Services offered by the Company. Unless otherwise specified, intellectual property rights to all content on all websites and content in other user interfaces by/to the Company are owned or licensed by the Company.

14.3 Websites and applications offered by the Company, including graphics, logos, page headers, button icons, scripts, and service names, are fully owned by the Company.

14.4 The content on websites, apps, and similar offered by the Company may not be modified, copied, reproduced, republished, downloaded, posted, or transmitted in any form or by any means without prior written permission from the Company. The Customer is not permitted to distribute or copy content, cache or mirror materials for third-party access, or reproduce content for private or personal, non-commercial use.

15. Governing Law and Dispute Resolution

15.1 This Agreement shall be governed by and interpreted in accordance with Norwegian law.

15.2 Any dispute or claim arising out of or in connection with this Agreement shall be resolved by the ordinary courts.